Hair by Penny B

Talia Koren

Penny is a professional!! Penny walked me through a tailored curly hair route in step by step AND did a fantastic job cutting and styling my curls. The salon was cute and clean, and Penny’s dog Trixie is adorable! Highly recommend this salon.

Kaela Siahpush

The WORST haircut in my life. I am appalled. This trumps the $20 Supercuts chop job that I received, and yet I paid $145 for?? I feel disrespected and taken advantage of. The service was terrible and I have received far better car and customer service from a Supercuts shop than this establishment. Do not come here. Penny not only was rude from the get go to me but insulted my heritage and hair. She did not “consult” nor did she do hardly any cutting of my hair.

Anna H

Finding a salon that won't destroy curly hair is really challenging. I had been going to another (curly) salon but felt like I was constantly getting bounced around to different hair stylists and decided to try something new. Penny has a small space, but it's got everything you need. She spent a full 2 hours carefully cutting and cleansing my hair and she gave me a lot of excellent information about how to pick appropriate products. She also has a little dog who loves to cuddle during your appointment - a big plus for me! Usually after a haircut my hair has a week of weirdness before it goes back to "normal," but my hair looks amazing and I got it cut two days ago. It takes me a while to build trust with a stylist, but I think I'll definitely come back to Penny.

Elias Chevette

Let me start with the thesis of my review for those of you without the time to read all the arguments I'm going to make on this review. Penny B Salon is an establishment that will not treat you as a human. They have put a machine above a customer and have lost this customer on the process. Now the way things happen are as follows. I was walking around the neighborhood and stop by the salon because their branding caught my attention. The salon brands itself as a curly hair salon and I have very curly hair. I talk to one of the stylist in the salon and she told me she could not make an appointment for me I had to do it online. This created a barrier for me to use this service but I decided that it was ok since a good curly hair stylist is something I value highly. My last stylist cut my hair for 10 years so I understand how important they are. After a couple of weeks I finally was able to sit down and try to make my appointment on my home laptop. After three times trying to set up the appointment I gave up since the system keep rebooting on the last steps. I was worry since this website did took my credit card number so I investigated more about "style seat" . In my research I found out that this is an app that hair professionals use to set their appointments and do other services with them. I try looking for a phone number for this website but even in gethuman a website that finds customer service phone numbers couldn't find it. I did send them an email but to this day I haven't had a response. I continue my life and today I got a text from who I assume is the owner of Penny B Salon letting me know that I was a no show and I would be charge for my visit. I explain the situation to her in a number of text but at no point of the text did she offer to call style seat or remedy my issue or even give me a call to her my side of the story. Her solution was after you pay for this visit you can make another appointment the same way I had just fail to do so. I understand that she must be paid for her lost time and that is not the issue. What I cannot comprehend is why no solution was offer to me. I clearly had a problem with the app maybe another way to contact them for an appointment would it been all I needed to take this negative experience and turn it into a positive. But who I assume is Penny didn't do that. After she just ignored my last text she went ahead and alert the system to charge me. I finally was contacted by style seat via email to let me know that Penny B was going to charge me 20 dollars cancellation fee plus 17.50 for a adjustment fee. That means that she not only charge me a cancellation fee but added 17.50 to the bill. On top of all of this there is an automatic 4 dollar tip that I cannot take out because when I click on the edit tip button it sends me to the style seat site and we have the same problem system just drops out and wants me to do a new application. Now the 37.50 charge is the least of my worries I can dispute that with my credit card company and after a bit of explaining I'm sure I'll get my money back. What really made me create this review is the fact that an app is more important to Penny that a customer. We live in an age that many of the big business have taken the stand of not helping customers navigate their technology and just create tricks to keep the money. Style seat is a business that acts in this manner. That is why they don't have a customer service number, they don't care about resolving issues with their technology. What saddest me most is the attitude this small business owner took with me. At the end I'm a person and she is a person I'm sure we could had reach an agreement. Maybe just a phone call to show that in the end they understood my issues. I will not use this person services because if they are this inflexible at dealing with a computer error I cannot imagine what happens if something goes wrong with your hair. How can you communicate to somebody without empathy what you need with your hair something that is very personal to many of us.