Good afternoon I just checked my expenses on Visa and the total amount of stay that was paid with Master on the 27th when we checked out appears 24/8. I don't speak English

At check in, a deposit of $250 is made, which is returned to you a few days later. In my case, it was instantly when checking out.

You should call the hotel and ask for assistance in Spanish, I think they offer it. In the event that the money has been debited by mistake, the corresponding refund can also be processed.

You should call them.