No matter what you do, it takes 2 hrs+. I bought my car here and try to be loyal. Came in when they opened to have them look at a tire with a slow leak. I've been waiting 90 mins so far. Supposedly open Wi-Fi for guests but password on their door isn't working, so can't even do some work. Don't recommend this place at all. The staff in the service dept are not friendly.
I went for recall they park the car 4 hour never touch the car, adviser said I forgot, I have a appointment.
HORRIBLE SERVICE DEPARTMENT. WHATEVER YOU DO, AVOID THIS SERVICE DEPARTMENT. FROM BETH TO PRESTON, COMPLETELY ARGUMENTATIVE. TOOK MY CAR IN FOR SERVICE (ABS BRAKES). THEY LET ME LEAVE WITHOUT FIXING MY PROBLEM. I CALLED BACK TO BRING MY CAR BACK IN AND WAS TOLD THE NEXT AVAILABLE APPOINTMENT WAS IN MARCH TWO MONTHS LATER. APPARENTLY BEING ABLE TO STOP YOUR CAR PROPERLY IS NOT HIGH PRIORITY FOR THIS PLACE. THEY DO NOT CARE ABOUT CUSTOMERS AT ALL. I ALMOST REGRET BUYING A DODGE CHALLENGER BECAUSE OF THE ABSOLUTE POOR SERVICE FROM THIS DEALERSHIP. SO AWFUL. I WISH I COULD LEAVE ZERO STARS. IT IS THAT BAD. ALSO, THEY PACK CUSTOMERS INTO WAITING AREAS LIKE SARDINES. THEY DO NOT ADHERE TO CDC COVID-19 GUIDELINES. THEY LACK CUSTOMER FRIENDLINESS AND THE ABILITY TO SATISFY THE PEOPLE THAT PAYS THE BILLS (THE CUSTOMERS).WHEN I ASKED PRESTON FOR A MANAGER, I WAS TOLD “HE’S BUSY.”
2 hours not to bad for and oil change I go there all the time love it
2hrs isn’t a long time for getting a car repaired. The ER wait time for humans is more than 4hrs...come on now
took my car in on Oct.17th. told I would get it back in 3 days, My husband called 5 or 6 times and no ans. when we finally got someone they were suppose to call us back, that happened several times, finally went and picked it up today 10-24, they had not even looked at it, they are shit sorry don't fool with them you will be sorry. bought my car brand new it has 22,000 miles and a very loud knock in it.
Went in to browse inventory on site, test drive and, also your finance options. Kristin was very friendly and professional in explaining all these things to me. I am waiting on my taxes before I make final decision on a purchase, but would recommend her or this dealership to anyone.
Took a long time.
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