We are currently working on our phone system. It will be resolved as soon as practicable. In the mean time please visit our for live chat or any information.
I know the embassy has a lot of pressure on them due to the recent visa ban on Ghana. Try the Washington office if the NY office is not responding. Or better still ask someone you know in NY to make enquiries on your behalf. I understand your plight and have been through a similar situation but please try the above to see how you can get the needed information. All the best
Kenya is better you can apply for your E visa on line and pick it up at kenyan airport when you get to Kenya so for thst Kenya is getting more visitors it's too much when you call and nobody is their to pick up the phone and talk to you
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