The wardens and officers at the prisons are "cleaning" the phones by dunking them in bleach, and the repair company, Securus, can't keep up with the constant replacements. That's the gist of what's going on; of course there are phones broken because they're banged on or ripped out of the walls, but the majority issue is that the officers at the units won't comply with common sense and stop dipping their electronic handsets in liquid bleach.
Yea happens to me all the time
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