I wonder is custom service @ the Veterans Dr. Store fully functional? I called and talked briefly with one service personnel, who placed me on hold for 16 minutes, in which terminated the call and immediately called back, no one answered.

They are fully functional, but very short staffed.

Someone is at the desk, they are constantly busy with customers.

Yes, theybare fully functioning and very busy. There were lists of customers and staff members.

The store is fully opened. someone should have been able to answer your call. Sorry to say you may just have to go up there or just keep trying. Good luck