I had the same thing happen to my burger king that I had been going to for years. I did the unistall reinstall thing and still nothing. I think I tried the online website too. Same thing. So it might not just be the app. I think my burgur king may have blocked itself because for awhile they weren't open until noon. I think they may have been short on staff. This covid shut down stuff is over reach. It needs to stop. Open everything back up. It will only happen though if T/P win.
While I can't swear to it it is likely that the franchises has decided not to participate in the program. I'm sure if you give corporate a call they can square it away
Thanks! Your answer is awaiting moderation.