They shut down the online appointment system and now you have to call but the call is always busy and they hang up on you....I don't know how people are going to get appointments and their passports except go through the "regular" mail-in process....
I was just there and security will definitely turn u away. Go online at 6am in the morning and keep refreshing until it opens up. I highly suggest taking whichever u get because appts are limited. I drove from NY to Philly. I originally had a NH and Boston appt but I kept trying for something closer.
I went there without an appointment and was turned away. Security stated that I must have an appointment.
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You can only go in person after scheduling over the phone but there are no lucks because I tried....
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