I've been Trying to contact the agency for 4 days by phone 3 plus hrs waiting no answer. I applied with expedition in April, no letters no email nothing was sent nor my passport. Went to the facility in Philadelphia was let in But denied services because I didnt have an appt btw I beg n the last at the window was rude n denied me. My flight was on june 6 2021 this passed sunday. Lost my flight had to come out of pocket to change the flight. Tried to keep calling busy signal like always. I need help my next flight is set for this sunday 6-13-21 but from the looks of it I dont think I'll make it. Very upset lost alot of time n money and no one has answers resources nothing!!!
It has to be 72 hrs before scheduled flight. They won't make an appointment earlier. Need to show the reservation. If they say they do not have an appointment, just keep calling. In our case, i made several calls before we got it booked.
If u have proof of emergency and a proof of travel u can get an appointment in less than a week
Thanks! Your answer is awaiting moderation.