I am not certain but this Hertz was one of the worst I've been to in the country from a customer service stand point. So if it isn't standard protocol, I wouldn't expect them to go above and beyond. Good luck though!
I agree with Karim as well. It ended up costing me twice as much for my rental because they added insurance after I told them not to. And I started with saying I wanted a midsize rather than a full size, and somehow they tried to get me to take an SUV...never gave me the prices for midsized. I have rented from fort Lauderdale airport many times and never had these issues. I will be more careful in Orlando.
No they will Not
I agree with Karim. I don't think they'll help you. Leave your car at home. Maybe it's the best and cheapest idea.
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