My phone is disabled for some reason, I cannot make calls or text out and cannot receive them either. It isn't a billing issue either bc my acct is paid. Please help!

I just had the same type of problem, turns out it was Verizon that caused all of the issues. They were making unauthorized changes and settings on our account. Customer serviced blamed the store employees and vice versa. It took over 3 hours with the store manager on the phone with customer service to get it working, and they still were not sure how it was fixed.

I suggest visiting your nearest Verizon Store, or calling customer support from a different phone line if possible. Good luck!

Go into the store, if you already tried power on power off