Northern Energy

Category: Propane supplier in Redmond, Oregon

Address: 799 NE Jackpine Ct, Redmond, OR 97756, USA

Phone: +15415487449

Opening hours

Sunday: Closed

Monday: 8AM–4PM

Tuesday: 8AM–4PM

Wednesday: 8AM–4PM

Thursday: 8AM–4PM

Friday: 8AM–4PM

Saturday: Closed

Reviews

Patricia Steele

Mar 14, 2022

Excellent delivery driver.

Ronald Polidan

Feb 20, 2022

Great company with excellent staff

Bill McLaughlin

Jan 28, 2022

I ADVISE ANYONE TO AVOID THIS COMPANY LIKE SAMLLPOX! Reasons below if you care to read them. We have had Northern Energy for close to 20 years and they had always been excellent. Since they were bought by AmeriGas, their service has gone from low cost and excellent to expensive and horrible. Other recent reviews agree. Reasons: 1) Prices are close to double what others are charging. A check last winter (2021) showed AmeriGas at $4.85 and Ed Staub at $2.45. Close to 2X.... 2) Their customer service is awful. Their voice processing system is almost totally non-functional and wait times for a human are at times literally measured in hours! 3) They will dishonestly rip you off every chance they get! For example, I cancelled their service in November of 2021 and they removed the tank at that time. Since the rental term started in September, THEY CHARGED ME FOR THE ENTIRE YEAR THRU SEPTEMBER 2022 instead of prorating the rental it like a decent company would do! That cost me about $100 more than fair treatment would have. I have now cancelled the service and have gotten another propane company (Ed Staub) to install service. I should be clear that it is not the local staff at Northern Energy/Amerigas that is the problem. They have been fine. It is the horrid and greedy national company and their miserable service and pricing policies that are the reason for the one-star review (which would be a negative 100 stars if that were possible) since they are literally one of the worst companies I have dealt with in a fairly long life.

Cora Klein

Jan 12, 2022

I do not recommend this business. Sales personnel make promises the company doesn't back up. For example, told we would get expedited service within 24 hours. No one called us back to confirm or set a date of delivery. So after five days, we cancelled. Called another company who came out in 36hours.

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Questions & Answers

What online services are available to residential customers?

Northern Energy | May 17, 2022
Northern Energy | May 17, 2022

Existing AmeriGas customers can order propane, manage deliveries, pay bills, monitor propane use and more with MyAmeriGas. Log in at myamerigas.com.

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How do I get propane delivered to my home?

Northern Energy | May 17, 2022
Northern Energy | May 17, 2022

Getting propane delivered to your home is easy and convenient. AmeriGas offers a variety of propane delivery options to fit your needs. If you are enrolled in our Automatic Delivery program, you do not need to contact us to request a delivery unless you've used more than expected and your tank reads 5% or below. Tell us when you need a refill - schedule a delivery 24/7 with our online Will Call service, available in your MyAmeriGas online account.

What kind of services are available to AmeriGas residential customers?

Northern Energy | Sep 14, 2021
Northern Energy | Sep 14, 2021

AmeriGas will work with you to install a new propane tank if you need one and service your existing one. This includes the basic inspections done at each delivery as well as requested maintenance and service to your bulk tank. While we do not install individual appliances, we may be able to help direct you.

What are my payment options for my AmeriGas bill?

Northern Energy | Sep 14, 2021
Northern Energy | Sep 14, 2021

"AmeriGas offers various payment options for your convenience. Automatic Payment: Have your payment automatically processed with our free automatic payment program. Log on to your MyAmeriGas online account to sign up! Pay Online: Pay your bill online, anytime, with no convenience fees. Once you log in to your MyAmeriGas online account, you will find options to pay yout bill on your account home page. Look for the blue ""Pay Bill Now"" button or links under the Billing and Payments navigation dropdown. Mail a Payment: Send your payment by mail. Mail your payment to us at the address listed on our invoice. Pay by Phone: Pay your AmeriGas bills by calling our service center 24/7 at 1-800-AmeriGas. We have an interactive voice response system that allows you to pay your bill, any time!"

What propane services does AmeriGas provide?

Northern Energy | Sep 14, 2021
Northern Energy | Sep 14, 2021

AmeriGas provides propane to power your home or your business, inside and out. This includes heating your home or business site, powering all of your propane appliances, and fueling work vehicles like forklifts and AutoGas fleets, including school busses. AmeriGas is also there with portable propane cylinders which power up anything from a barbeque grill to your restaurants patio heaters.

How do I set up an online MyAmeriGas account?

Northern Energy | Sep 14, 2021
Northern Energy | Sep 14, 2021

"Setting up your online account is as easy as 1, 2, 3! All you will need is your AmeriGas account number and billing zip code. To get started, head to the AmeriGas website and click on the 'Login' button at the top of the page then select the 'Create an Account' button. Next, follow these three easy steps: 1. Identify yourself. The first step requires your account number and your zip code. New customers can find their account number on their paper bill. 2. Verify. In this step you will provide your name, phone number, and email address to confirm the account information. 3. Setup. Your email address will serve as your USERNAME and in this step you will set your password and security questions. That's it! Once your setup is complete, you'll review and accept the Online Terms of Use, and be able to enjoy all the conveniences of our online self-service."

Are there installation or setup fees for new AmeriGas customers?

Northern Energy | Sep 14, 2021
Northern Energy | Sep 14, 2021

Installation costs vary by the type of installation, the required amount of work and geography. The average cost for a customer-owned tank is $69.99 for the Service Dispatch Fee. The average cost for a standard installation or swap-out of an above ground tank is $250. There are additional costs if the tank needs to be buried or if additional work on gas lines needs to occur. Discounts may be available by location or promotion.

How do I order propane from AmeriGas online?

Northern Energy | Sep 14, 2021
Northern Energy | Sep 14, 2021

To order propane online, start by logging in to your MyAmeriGas online account and selecting 'Request a delivery' from the 'Deliveries' navigation drop down. Simply enter your request information to calculate your orders price and use the blue 'Place Order' button to complete the process. Ineligible customers will not see the 'Request a delivery' option from the 'Deliveries' navigation dropdown but can place an order by calling 1-800-AmeriGas. Forecast customers cannot place an order online, but can see if they have an open order or pending delivery.

Where do I find my AmeriGas account number?

Northern Energy | Sep 14, 2021
Northern Energy | Sep 14, 2021

In order to create your online MyAmeriGas account, you will need your account number. New customers can find their account number on their paper bill, or by calling customer service at 1-800-263-7442. Once you have created an MyAmeriGas online account you will also be able to access your account number anytime from your online account.

What services does AmeriGas provide to commercial customers?

Northern Energy | Sep 14, 2021
Northern Energy | Sep 14, 2021

At this time, small commercial customers have the same options as residential Customers and can view history, make payment, and place an order online using MyAmeriGas. Currently, larger commercial customers can make payments online and have account managers available to them for in depth review of usage and billing histories.

How do I pay my AmeriGas bill online?

Northern Energy | Sep 14, 2021
Northern Energy | Sep 14, 2021

You can pay your AmeriGas bill online, easily! Start by logging into your MyAmeriGas account. If you do not already have a MyAmeriGas online account you can quickly create one using your account number and zip code. Once logged in, use the "Pay Bill" link at the top of the screen or the blue "Pay Bill Now" button on your account homepage. Next you will be alerted that you will be moved to a third party site to make payments, use the blue "Continue" button to continue. From there, under the "Open Bills" tab select your outstanding bill and click "Pay Bill". You will be also be able to look at your payment history and invoices from this screen.

Where are AmeriGas Cylinder exchange located?

Northern Energy | Sep 14, 2021
Northern Energy | Sep 14, 2021

"If you need to exchange your grill tank cylinder, or just get a new one, we have a location near you! Visit the AmeriGas website and click on 'Find a Location' in the navigation bar for our location finder. In some areas, AmeriGas provides cylinder exchange right at your doorstep- through Cynch. Visit the Cynch website and enter your zip code to see if Cynch is in your neighborhood!"

When is next delivery?

Lesta Asbell | Sep 15, 2019
Jonas Stevens | Sep 15, 2019

Your next delivery depends on if you are on a forecast or will call. Forecast is based off of your previous monthly usage. Northern Energy does there best to deliver before the tank reaches 30%. If you are on a will call account it's your responsibility to call and schedule a delivery.

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