When do I pay the tolls? Does the car have a device?

Yes. It has a device. The tolls are used and then charged to the card.

Yes, but you have to ask for it. If they do not copy it later and you get more expensive. Penelope that sucks cause i never had an issue with them. Should you call up there 1800 and see if you can get a refund.

Sorry don't understand Spanish so I can't reply. I can only say we will never rent from again we got to bad cars from them and we had to pay for roadside service even the there car die on us never again.