No they are rude in that way. Best ask if they will assist in getting a new one.
Hi Janette, The Outreach team will work with your friend in need. We always make exceptions and give grace. If you have any issues please ask for Candace or Amy for assistance. Blessings.
Just go get another one
They're pretty cut and dry there, he doesn't usually make exceptions and is sometimes very rude so she's more than likely gonna have to get a new ID unfortunately
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