Exactly what happens when you call? You get a human being? You actually speak to someone? You are supposed to get an actual call back by your vet when lab work is done. They go over it with you on the phone. Next time (Benny is right) call at 8 AM. They told me to do that to book an appointment to be seen asap., possibly that same day, because people call in to cancel. At the same time, phones are less busy. I would complain that you aren't getting a follow up call back on the lab work. Then, tell them it's urgent because your dog has other serioushealth issues. Ask them to send, by email, the lab work results to you. The abnormal results are highlighted. Say you are very disappointed no call back. The hospital is good but they are too busy at the front desk. Early in the day calls help a lot and saying you are not getting the attention you need is important. I would, of course, if it's truly urgent and can't wait, go to a walk in ER in a specialty or emergency hospital.
Im not quite sure what you mean by "no information", do you mean no one picked up the phone? If you are in an emergency situation you should go to the urgent care facility for animals (you can google them). Ifyou want to see the doctors in a hurry, call 8am in the morning to see if they have any cancellations, but please call on the day you are free.
Thanks! Your answer is awaiting moderation.