If you didn't use toll roads and have not asked for the extra service, hey can refund you, but if you were using a toll road, it may make sense to pay for the service and avoid the fees. I would ask or email them
In the states there are tolls you need to pay on the road. When you rent a car ther charge you around 11$ a day for a little machine you can see on the dash board. Each toll can be a different price but with this machine they charge you you only pay their(dollar rent a car) one time a day fee instead of paying each toll when you pass them..
Thanks! Your answer is awaiting moderation.