Hi, my name is Ou Hin Saephan l just Purchase Monterey Bay ticket and I haven’t printed out yet. It’s disappear how can I go back to reprinted

Give them your serial number of the ticket and they will be able to look it up.

You will receive an email and the guides can look it up

Yes those Guide's know what they're talking about.

It happened to me too, but I eventually got an email with the confirmation number. If you receive the email, you can just go to the will call counter and show them your email.