How come the cameras on the property don't work. My unit was broken into along with many others. Your units are anything but safe and secure. You let the homeless and drug addicts roam the property freely day and night.

most of the cameras did not work when we bought the facility. So we had to cut the hours to 9am to 6pm every day. We also had a security guard for about 3 months. Now we have an infared security system in place at all openings between the building that will take pictures and call the police on anybody trying to gain access to the facility. One of our big problems is the existing customers know each other and pass their codes around. So when we have to lock out one person, another one lets them in. And yes the Owner does care. Thats why he has spent thousands of dollars on security. Since October of last year, night incursions has dropped to zero.

Mine was 2wice n the owner dosent care bout peoples personal stuff hes a slum lord there the cheapest place thou ive been charged a month remt for a unit i was no longer in n they womt make it right

Hi, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.