I would call the consulate and find out from them directly. If you live close I would go down there and find out or I recommend you try calling right when they open at 8am and someone may answer right away. Otherwise plan on calling repetitively until they pick up the phone. I called 14 times once until someone finally answered.
www.Sanfrancisco.consulado.gov.co Citizen ID section has information on what to take to the Consulate to get a duplicate.
Thanks! Your answer is awaiting moderation.