I lodged one about a doctor when I was in Loma Linda with the patient advocate. They might help you as well.
Go to loma linda VA they have advocates They can fix your problems . They have a form to fill out And they get on it fast The advocates have power ( rank) over all doctors and clinics. They have do what they say Its worked for me 2 times
They close at 3pm on Fridays, but at times they have office meetings before their closing times
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