Because they are busy see how many people are paying for their service I counted 1 out 7 last time I was there I'm amazed they are able to stay in business and if you tell them that you have an issue they are very accommodating if you go back tell them what's up go have a seat watch TV and relax I truly can not say enough good things about them just tell them what the problem is they will fix it if you don't tell them they don't know you should give them another chance you'll be glad you did. Good luck hank
Probably busy. They do take appointments.
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