try calling at 9AM and wait until they lift, they'll most probably lift in 30-40 mins
You do need an appointment. They aren't accepting walk-ins. Check the website first, if you find information online, that will be great. Else you need to call the office for making an appointment. They are having problems with their phones, so you will have to try many times before you get through. Hopefully the phone issue will be fixed soon.
Yes
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