Unfortunately even prior to the pandemic the staffing level has been very concerning and to ask for a manager you would much more likely to get the president of the United States to respond to you than a manager and that really needs to change. The good thing is they now have a curb side delivery system that works a 1000% of the time and so your items can be waiting for you in a lock locker system. Parking for pickup is right in front of the door and for me the last 5 times I have picked up items which saddens me because I rather deal with live people but when you need something and you can't be held up by the fact that there are no employees to speak of then this is the 2nd best thing.
They are short staffed and I had the same problem i waited on hold and then when they answer they hung up on me but I called till I talked a manger there customer service is slow
They are very short on staff and are hiring for jobs right now. If you are looking for a job then check out Lowes. They just had a hiring event a couple weeks ago and they still need people to apply for work.
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