I am trying to start a new contract/get better rates on service. Have you guys had better luck on the phone or in person at the store?

Always have to deal with billing mistakes, there crooks,

They try to sell you the extras at the store. Guessing they are on commission

On the phone tell them you're quitting service, they'll send you to retention department, that's where the deals are. Good luck

On the phone and check online sometimes your can match pricing