When I tell the women calmly and politely that the pay by phone isn't working and she scoffs at me and basically calls me a liar then tells she's gonna charge me 9.99 to take my money for the bill and I say to that that seems ridiculous your system is down she then replies no it's not I've heard no other complaints all day then laughs at me yeah that's pretty much a 75 percent of the time thing dealing with metrocast they know on Rochester nh you have next to no other options and treat you accordingly I can't be alone on this
I guess it depends on the way you treated her. I agree with you that some people shouldn't be in customer service, but if you got yelled at all day every day just for doing your job, you might get a bit aggravated with people as well. That's not an excuse to treat people with disrespect, but next time you think about some one in customer service being rude, just put the shoe on the other foot.
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