Address: 21 Jarvis Ave, Rochester, NH 03868, USA
Sunday: Closed
Monday: 9AM–1PM
Tuesday: 9AM–1PM
Wednesday: 9AM–1PM
Thursday: 9AM–1PM
Friday: 9AM–1PM
Saturday: Closed
Bom Trady
The internet itself is great. But every other aspect of Breezeline is a disaster. The installation wasn’t complete originally, and after months of asking, they’ve only come back once to halfway finish it (Update: the installation was finished finally). Their website, which was likely updated last in 2009, is borderline unusable. So when you can’t manage to pay your bill and call the customer service number, you get to wait half an hour for help, ONLY TO BE CHARGED $5!!!! Right now their primary pull is that they aren’t Xfinity. But that will only get you so far…
Ron Bolduc
I would give them less than 1 star if that was an option! Breezeline has absolutely the worst customer support in the world. I called last Friday as I couldn't receive emails. I received an auto message stating that my estimated hold time would be approximately 90 - 120 minutes(who else makes customers wait on the phone for hours???), so I opted to have my place held in line and have a return call, which did occur. Unfortunately the support person could not fix my email, so she stated that she would create a "ticket" and I would receive a call back in 24 -48 hours. Don't you realize most people have to go to work to pay your excessive bill and can't simply stay at home all day to receive a return call from a technician? Nonetheless I made provisions to work from home only to never receive any call, thus 5 days later, I still haven't been able to use my email. Bet my bill will still reflect full services!!! Attempted to get on a live chat after waiting these 5 days. By nature, most people would expect a "live chat" to actually be live, but not at Breezeline. I received an auto message stating my estimated hold time would be 15 - 20 minutes, but once again, another lie as I have been waiting more than double that stated time without any response. Not a surprise based on empty promises from this horrible company to do business with based on excessive billing charges, subpar equipment and the world's worst customer service!!! It is unfortunate since we have been with Metrocast for nearly 20 years and never experienced any issues without immediate support in the past. BEWARE OF THIS COMPANY, THEY DO NOT CARE ABOUT THEIR CUSTOMERS!
Gina M. R.
If I could give 100 below zero or more I would!!! It honestly should be called breezeless, because it is the worst, absolutely worst Internet service anybody could ask, think, or wish for, and unfortunately it’s all we have here at the moment in Milton New Hampshire. It’s the worst, absolutely worst, and I can’t wait for it to be gone and for Comcast to get to my street, or literally anything else besides breezeless!!
Robert Kenney
I got them to drop my bill by a third, and they also upgraded all my equipment! No more coax to tv endpoints. All of the new tech with Ethernet/Wifi internet streaming to the TV endpoint boxes. The future that I've been hearing about for the last 10 years! Plus a new DOCSIS 3.1 coax Gateway, which should be able to support a 10 Gigabit uplink(or at least, it won't be the limiting factor anymore). I already had Cat6 cable runs to the necessary locations, so one-and done. That also means, however, that I can't speak to how the new TV boxes respond via Wifi off of the gateway. If you use their new Wifi superpods to help distribute wifi throughout your house, then you should be able to get good response, I'd imagine. Note that the new TV endpoints use a lot of bandwidth(which is now via internet/network), so you don't want to funnel your entire house through just one of the four ethernet ports on the new gateways they're providing. I divvyed up my cat6 cabling across all four gateway ports, and response was much improved. The picture quality had degraded when I tried to funnel all 6 endpoints through just one of the four ports. Once I spread things out, I was getting 4K or close to it. I've been running with this new setup now for 2-3 weeks, and am very happy with the new equipment, and I just received my (much!) smaller bill. These guys are performing -way- better than the old Metrocast, or even Atlantic Broadband. It can't just be a mere renaming from Atlantic BB -> Breezeline. There's obviously been some corporate shakeup or realigning going on.
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It’s funny becuase it’s true!
Power is back on for most of Old Dover Rd and vicinity.
Same here can't get through have to wait a hour or more for someone to answer very frustrating
When I tell the women calmly and politely that the pay by phone isn't working and she scoffs at me and basically calls me a liar then tells she's gonna charge me 9.99 to take my money for the bill and I say to that that seems ridiculous your system is down she then replies no it's not I've heard no other complaints all day then laughs at me yeah that's pretty much a 75 percent of the time thing dealing with metrocast they know on Rochester nh you have next to no other options and treat you accordingly I can't be alone on this
Hmmmm... You might be correct..
They should be.
Yes
If your pc is operating slow it is very likely a computer problem and not internet. That is what this sounds like to me but youd have to be more specific about what your issue is
Go to their office, they open at 1000 am
I love it but it's way to expensive. That's the truth
I believe you press the "A" button on the remote.
Do you have walk in service at the Rochester NH office?
You should be able to go to the Rochester office to get a new cable box remote and bring the old one back
Almost impossible to get through to them.
Sorry but no. I know nothing about it.
Go to netflix dot com, click "sign up" and follow the instructions from there.
Live off 108 and lost internet briefly
We haven't lost it yet today
Thanks for your message, Sheila. Our number is 800.952.1001. Thank you for being a valued customer.
not for cable boxes, you have to go to the belmont office, you can however swap modems at any location
You can go to atlanticbroadband.com type in your zip code and address and it should tell you if you're able to get service there
If you are fortunate enough to have other options I would recommend looking elsewhere for service. They raised the prices on all the Metrocast packages and they don't offer senior discounts.
We lost power last thursday went out at 3 pm didnt come back on until 9 45 pm and today a few of us also experienced the same thing
All channels or a specific one
I live in Barrington mine is working. I'm on 125
Call metro and ask them
It does appear that a large outage may be occurring due to some commercial power issues.
Check with them. My connection has been acting strangely as well. They blame mine on "Sun spots. Too bad this is the only one I can get in my area. They have us trapped.
Call them daily until resolved. I live in Rochester as well and I have service. Don't be surprised if they blame it on "sunspots. They are a poor excuse of a provider but, as you know, our options are nil.
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