U-Haul Moving & Storage of The Lilac City

Dianne Winchell

We get propane here. Staff is always pleasant and very helpful

Lance Aughey

Awesome place. Friendly staff. Regarding trailers/vehicles, easy in, even easier out. As for materials (packing/storage/moving supplies), has everything you need in one place and for a great price.

Lauren Douglas

We reluctantly used this Uhaul location after reading the bad reviews. We can share with you the negative reviews are accurate now. We went less than 20 miles over estimate because of in-climate weather for safety reasons off highway that was not salted with thick slush and cars sliding all over. Reasonable right? To make up for it we figured we'd put an extra $10 In gas OVER what we got it at. That's a minimum but likely $13-15 more in reality. You'd think having it less than 24 hours with the information presented here they wouldn't charge more right? Their business relies on fast turn over and it doesn't get any better than us as a customer bring back less than 24 hours. Less than 20 miles over estimate and more gas they charged almost $40 more. We factually presented this information above and the LONGTIME manager Chris stared as blank as a deer in headlights with zero emotion or reason and refused to be reasonable. We are local and know many people like anyone local. I'd say Chris's choice of not being reasonable has severely affected this location AND the one nearby he "manages" along with his staff that's also the same way floating between each as we were told by a female employee yesterday. I will not be offering business to these Rochester "area" locations Chris manages ever again and I'll make a point to share this widely. I'll also be sharing what I think in detail about Chris's poor decision making to corporate beyond his direct supervisor so there's actually accountability. It's principle not the $. Chris has full management authority and decision making according to Uhaul corporate. When he's already making out he will beat you down with $40 more each time. The female employee also strongly disliked taking video all around beforehand inside and out. Why? Because then they can't cheat you out of more. They want you to jump through all kinds of links and nonsense. News report = we don't work there and don't care about links you click dozens of times daily. We will be dedicated to make sure that $40 cost them 20 X. This is not the business mentality Rochester, NH wants. Unfriendly and cold with clearly no accountability or care for future business. I'm looking forward to offering even more scrutinized detail upon any response by them now or in the future. Records at hand and pictures of how they park vehicles rammed up against each other touching in the back. I wonder if they put that on customers? Pictures ready so please respond. If you don't take detailed video of every inch they will increase anything they tell you and it's their business model. Avoid at all costs. It's the principle Christopher. You've now learned. Lack of reasonability, no accountability for bad decisions in regard to customers and zero care for return local business. All about the principle. When you're ahead metaphorically speaking you beat people down. No thank you. THANK YOU FOR READING LONG TIME MANAGER CHRIS.

Bob Pouliot

I rented a 26’ Box truck to move myself a mile down the road to a beautiful home. I got almost everything in the one truck load. I was very pleased with the truck I was given. Fairly new and very clean. I was only charged the $49.95 I agreed to on signing. No extra hidden fees. I would definitely use these guys again!!!!