Going in is easier than fighting the phone tree.
I just went in ...much easier
I would recommend going there to find out as I have had serious problems with the phone calls not getting to the right person
Just gotta call them and they will connect you with the right person
When my 12 year old daughter went in and asked about a month ago, they told her she had to get the instructions & forms online. I was a little irritated that they didn't at least tell her the process in person, saying she had to look online to find out.
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