Absolutely the worst service ive had in the past 5-10 yrs. Waited 35 min to get seated then 70 min later i still havent received my food. With two toddlers... NO WAY...

Food was good and fast for the drive through. Cant expect it to be like a fast food joint. The are a restaurant with a fairly large menu. Always busy. Meat is real.

I think the service has went down hill due to poor ownership management and not enough help..

The worst one in the GR Area! I recommend going to the one out on SE 28th st. if you want good service.

I would agree. This steak n shake is horrible.

Then dont tale your toddlers out to eat.

I guess I always seem to hit it on the right day, time is always in the dinner hours...but I have not experienced the bad service at this store.