They usually dont quote items you want to sell over the phone until they see the condition of it. Sometimes they will give you a ball park figure.
As a current employee, we do not give offers nor "ball park" figures over the phone. It's not only policy, but it's that our inventory and the popularity of items are so fluid, that we can never give a precise offer without entering it into our trade process.
They will say they need to see the Condition.
Usually you'll have to go in and they check things like rarity, condition, inventory, and the general sale price. Sometimes you can haggle, but usually for more store cred. Not often though.
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