Courtyard by Marriott Cleveland Willoughby

G S

They are doing some work, the room was nice no coffee maker, in the room they did have it in the lobby, got a cup and it was not hot. At first we had no clock and no phone but they did get us both.

Voidska

Staff is just so friendly! I missed her name but the lovely woman working the front desk on 7/3 with short blonde hair is just fantastic and has been so hospitable. Also the young man with long brown hair has been so kind and helpful as well. Will stay here and again and recommend.

Alan Mandelbaum

I did not stay but I canceled within the 24 hour grace period on the phone. Was told by the front desk receptionist when I called that I have officially canceled on 2/17. I am looking at my credit card statement on 2/28/22 and see that I still have a charge and no credit. I call the hotel and say why have I not got my money back. The receptionist makes it sound like its my fault and says I need a confirmation # and that they will cancel this one time as a favor to me. I tell her this was not told to me that I would need a confirmation #. She was very rude and said now you know. Glad I checked my statement or else I would of lost $230!! Lesson learned, never trust the front desk person when they say they are going to do something!!

DMau

I stayed at the Courtyard Cleveland Willoughby to receive medical treatment through the Cleveland Clinic. The rooms are outdated, supplies limited due to supply chain problems (not due to hotel) and although the bed/pillows were very comfortable, bed didn’t have a top sheet for mattress and room didn’t have a phone. Despite this, the staff is amazing, changed my room so I didn’t have to go through lobby or hallways/elevator to get to parking lot. I didn’t call down to front desk due to reactions to the medical treatment I was receiving, but I’m sure they would’ve taken care of the sheet/phone missing, if I had. Terry was incredible and once I explained my situation about being vaccinated but fearing becoming infected with covid, went above and beyond to make sure I was safe and didn’t encounter any guests during my stay. I will return to this hotel when I require additional medical treatments only because the staff is truly the best I’ve ever dealt with at a hotel. All were amazing, incredibly nice, thoughtful and truly went above and beyond to ensure I was as safe as possible from catching covid. The first room I was given required me to use the elevator (I am unable to walk without crutches) and was moved to a ground floor room with a courtyard/patio that gave me access to the parking lot without having to go through inside of hotel, and didn’t have to worry if there was a fire due to me not being able to use the stairs. Staff definitely took my medical needs seriously and I can’t thank them enough. I can only remember Terry’s name, but every single staff I dealt with impressed me, immensely, so much that it was very easy to overlook some of the hiccups and that the facility could use a much needed upgrade. Despite this, I was comfortable and well taken care of. Will recommend and will absolutely stay again, because of the best staff I’ve ever dealt with at a hotel. Cannot say enough wonderful things about how wonderful they all were.