Sent an iPad to Geek Squad in Brooks Kentucky to get repaired. They returned it not fixed, still won’t work. Plus removed our charger and cord from box. Two days of phone calls to Best Buy and Geek Squad in Kentucky. No help from anyone.

Geek Squad and Best Buy managers usually respond well to calm interactions. I would recommend going to customer service, ask for either the GM or Ops manager, and explain the situation calmly.

I unfortunately have not been to the Best Buy in Kentucky . I live in Ohio . And the only one I've ever been to was in Mentor Ohio . And I have only been there once in my life . I'm sorry that I can not help you . But maybe you can try and contact authorities in some way . And try and take them to court . For their wrongful actions