Is there a reason why your one manager Randy isn’t the best at dealing with costumer service issues, and just helps your customers waste there time, by not honoring what your website states?

Perhaps this would be better addressed if you contacted their corporate office directly.

Is called, Not experience manager with customers. You supposed to honor whats on the website. Corporate would be the perfect solution. Keep in mind .Theres alot of stores out in York, Pa. That need help with management as well as customers service . Best Buy is one of them!