VCA Charles E. London Animal Hospital

Tammy Dickson

Tried to make an emergency appt. today for my cat in respiratory distress, they are" too full" to work her in, there was no compassion.We have 7 cats that go here! I waited for them to open and cannot believe they did not offer to be on standby for any cancellations or check with a doctor to see if they could do something. I was referred to the ultra expensive emergency vet clinic which is designed for after hours/weekend care. Very unhappy with this situation and wondering if I should take my business elsewhere.They seem to be too busy anymore and probably don't worry if they lose any clients.This practice completely let me down... Update: my cat had to be euthanized and we found a wonderful place in Shrewsbury who took care of our needs. VCA wasn't there for us when we needed them most. You've lost our business.

Christopher Wilson

They decided that my cat wasn't of importance... it was like 3 years and a couple days and they told me they dropped her. So had an emergency.. and they just pushed us too the side

Kendra Masch

Let me start off by saying i wouldn't take my animal anywhere else. I don't trust a lot of people with my dog, and he doesn't like a whole lot of strangers as it is, but i couldn't ask for a more friendly and understanding facility. My dog is very shy around anyone he doesn't know, and the VCA knows that and respects that. They make him feel more comfortable. Unfortunately his favorite tech, Jamie and his favorite Vet, Dr. Batemen, moved on to different things so we have to start over now. But the Vets hes seen and the techs are all wonderful. Super kind, knows their limits when it comes to pets, doesn't dumb anythings down and make you feel stupid. It's always been a pleasure to bring Ruger to their office, i won't ever go anywhere else.

Mark Swartzbaugh

VCA Charles E. London Animal Hospital and Suzanne Steeley, DVM essentially killed my healthy 9 month old puppy Oze. I took him there on Feb. 7 for them to do a routine neuter operation. 3 days later he was dead. I began getting concerned the evening of Feb 8 because he was vomiting and wasn't making urine. He would want to go out and would strain and push but nothing was coming out. After taking him back to my vet on the 9th and getting no relief, we headed down to a specialist in Towson, MD who did an exploratory surgery. You can read his findings within the attached letter, but basically his urinary system had been sutured closed in 2 places, had a hole in the neck of his bladder and unrepairable tissue damage. To add insult to injury, the testicle, that was the point of the initial procedure, had been left inside him. So I guess she removed something else? I don't know. The surgeon in Towson said he couldn't locate the prostate and the urethra wasn't located where it was supposed to be. I want to complement the specialist in Towson, however, because he and the entire facility and staff couldn't have been more considerate and professional. It was startling to contrast them against the incompetence and apathy I received from my vet at VCA. I wouldn't want anyone else to experience the pain and loss Oze and I have had to endure. This is just the beginning of my campaign to make sure that everyone possible hears our story. I gave them 1 star because google doesn't let you give 0.