Surestay Plus Hotel By Best Western Chicago Lombard

Suzanne Kirk

The hotel was clean however the pillows were the size of a throw pillow..one of the rooms beside us or below us was smoking weed and we had to smell it all night..when we spoke to the front desk they told us there was nothing they could do. The breakfast was pretty good. Not a bad hotel for the price.

Fancy

Positive: The location of the hotel is in a safe & quiet area, close to many good restaurants & shopping choices. Room had comfy bed, free Wi-Fi & fridge. The staff was quick to address any concerns regarding the room. The lady who serves breakfast is pleasant. Negative: No.

Verified Hotel Guest

Positive: It was easy to get to, close to the interstate, about 30 minutes from downtown Chicago. Close to shopping and restaurants. A decent price for what we got. Negative: Our room was the last in the hall across from the stairs. Quiet but small. Definitely showed wear and tear. Strong cleaning solution odors in the hallway. Complimentary breakfast was fair.

Susan B

Gave 2 stars beds comfortable. Hot breakfast inedible. Eggs yuck bacon so thin put 6 slices on muffin on top of each other still didn't make one normal piece of bacon. Toilet was reported as not working well. Was there 3 days off and on it didn't work. Room not cleaned while there. Had to empty own garbage. Shower a learning experience. Room badly in need of update. First floor lobby very nice you would expect that upstairs too. Staff friendly.