Sears Appliance Repair

Shirley Holdaas

$189 for a 5 minute call to tell us we need a $600 new ice maker. They knew it didn't work at all before they came. They could have told us over the phone it would be $600 to replace it and we would have told them no thanks.

Jeffrey Mannin

Definitely the place to go to get your main appliances repaired and it doesn't have to come from sears but it helps with warranties if you did. On other hands great customer service. The reason for 4 stars is because they don't really sell appliance just repairs which in my book would be also helpful if they did.

Jonathan A

Never showed up..I called. They said they are on way and still never showed up...

Brett Brideau

The customer service on the phone is really hard to hear; and every time I wanted to call to set up a repair, they attempted to sell me a warranty in which I stated I was not interested in multiple times. When I tried to call back to express I didn't want this warranty, I was transferred to multiple departments that had nothing to do with my warranty, in an attempt to get me to sign up for more services. I work the night shift; so we scheduled a 1-5 pm appointment. They called my girlfriend the day before and said they were overbooked, and can only come between 10-1, which is usually my sleeping hours; but I already scheduled a car maintenance during this time. My girlfriend said that they made it seem like it was her fault on the phone, even though we confirmed for both technicians at 1-5. Their automated voice system is so low and mumbles, you can't make out anything they say and end up being on hold for almost an hour. I don't understand, if a customer repeatedly says no to a warranty sale why would you try to push it on us? It literally costed me an extra 90 mins of time, that I would usually be sleeping, on top of staying up waiting for them to open. The customer service people seemed nice; but the aggressive sales approach is archaic and I thought died off in the 50's but you would think it wouldn't be this hard to refuse, or cancel a warranty service. Then their truck broke down so they had to reschedule... I would have given a 3 star; because when I finally did get a hold of the warranty people they were friendly, quick and accommodating. The broken down truck brought it down to a 2 star.