Days Inn by Wyndham Charlotte Northlake

Ashley Holmes

I called on behalf of my company to verify if a ID was required upon check in, I met with a nasty response from TINA at the front desk, she said "Now you know a ID is required when you check-in", I was trying to explain to her, while she continue to talk over me, that I was calling on behalf a my company, she continue with a nasty attitude "any hotel you go to in Charlotte will require an ID", I attempted to further explain that I just go off the phone with a hotel that did require one, which is why I am calling to ask if this hotel does. Tina continue to talk over me and raise her voice so I disconnected the call. Tina needs training in customer service, she could have simply said "yes, we require ID". Having staff like Tina answering the phone and greeting customers is not good for your business, especially as the first point of contact! Terrible!!!

Pamela

Positive: The staff were nice. Negative: The hotel is being remodeled so was not the best time to judge them. The bigest concern was the gun shots in the middle of the night. Also someone's car alarm kept going off all night. We did not get much sleep. I will not stay there again.

mark little

They were renovating so have to take that into consideration. Our room was quiet and relatively clean. Coffee, juice, toast and cerial were available starting at 6am.

Felecia

Positive: The beds were clean Negative: The refrigerator was dirty and the freezer was frozen shut because it needed to be defrosted. The microwave was also dirty and the turn table inside of it didn¿t work. The was a constant smell of marijuna on the premises.