Sheraton Charlotte Airport Hotel

Adrian Sewell (The Crazed Dingus)

A good hotel. The airline got me a room because a flight got canceled. The front desk staff was cordial and efficient.had dinner at the bar, about what you would expect from a Sheraton in terms of price and quality. Indoor/outdoor pool was open and available for use. Very nice for a single night stay at someone else's expense. Airport shuttle runs on the half hour and is a 24 hour service.

Laura Daudistel

Close to the airport. Good if your flights been canceled. Beds were comfortable. Room unimpressive. Pool that goes indoor/outdoor that kids would enjoy. Employees were exceptionally nice.

Jeffrey Spillane

Property is not a good value. The facility is outdated and dirty, particularly given the high room rate. We had to book this hotel quickly online due to a flight cancellation. We discovered after check in that a AAA discount was available but the manager refused to pass it to us since we already checked in. I am very surprised that the manager didn't give us the discount, even after we explained our situation. Taking care of the customer, particularly when they are stranded, is the way to show we are valued. We will not be stating at this hotel again.

TJ Fortune

As a business traveler, it is rare to find a hotel property whose staff embraces the desired culture of leadership. This property is definitely among the top. I did not select this hotel, but rather was directed here by American Airlines due to flight disruption. Every single employee (from the shuttle driver to the front desk to the bar and restaurant waitstaff) was engaged, professional and customer-centric. This is no doubt a testament to good leadership by the general manager. Kudos to you and your team.