Sheraton Suites Columbus Worthington

Brittany Fietz

Multiple things were broken in our room. Only two elevators in the whole hotel. Hallways smelled stinky. Thus Sheraton was disappointing. But the staff was amazing! The size of the rooms were just perfect. It just seemed for the price that was paid there would have been more attention to the little details. Overall super clean and well done

James Hall

Nice hotel. Clean and comfortable suite. The indoor pool wasn't the nicest, a little run down/aged. Seemingly some renovation going on. Good sitting area's in the lobby and bar. Helpful kind staff. The staff did go beyond to help accommodate which I really appreciated. The only downside was I believe there was a convention on site and other guests were being very loud. It required a call to the desk to try and calm the place down.

Jennifer Herbert

FRIDAY, APRIL 29 2022 Apparently customer service is extinct. When I went to renew my current reservation, I was told I was going to have to pay an additional $100 deposit for the new reservation, but for the same room. So basically for one week I already paid $100 deposit plus $93 for the first night, then they wanted another $100 deposit and $850 for seven nights!! I mean the rooms are nice don't get me wrong but for $1,150 for a week, that's a month's rent at most places and that's for an entire house with probably three bedrooms and finish basement, couple bathrooms, backyard, no nagging front desk people.... And a kitchen to cook your meals in so you don't have to spend more money to buy that!! I'm not sure what kind of pay that they have up there for their employees but it must be one hell of a package that they offer that they can afford something like that. I basically was asked to leave because I couldn't understand why they couldn't just transfer the first deposit to the second reservation... Why do I have to pay $200 for the same room? And because they could not give me an answer I was asked to leave.. I was not rude I simply asked a question. There was absolutely nobody in the lobby but yet I was told that I was causing a scene. I had two friends with me who saw everything unfold and I was nowhere near rude, loud, anything, which is very unusual for me. Bottom line is train your staff better so that when people ask them questions they'll actually have an answer. CUSTOMER SERVICE AT THE SHERATON IS BY FAR THE WORST I HAVE EVER seen!!! Especially whoever the two gentlemen were that were working today.

Dan Brandis

Stayed here while driving from Kentucky to Maine. This is actually one of the nicer hotels I've stayed in during my travels. The lobby is very well designed, and is open concept into a bar/restaurant at night, and then breakfast buffet in the morning. All of the staff were very friendly and professional while interacting with guests. The room cleanliness was an 8 out of 10. Overall everything was clean, and was clear of smells. The only thing we saw that could have been improved on room cleanliness was a couple missed surfaces that needed wiping.