Astound Broadband Powered by Wave

Category: Internet service provider

Address: 511 Morris St Suite 2, La Conner, WA 98257, USA

Phone: +18669283123

Opening hours

Sunday: Closed

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: Closed

Reviews

Peter Strong

Jul 7, 2022

Great customer service. Excellent value. Came out within a few days to do installation. Matt was very professional and my internet is faster than ever!

Deborah McFarlane

Aug 17, 2021

Wow where to begin. First we are stuck in our area with limited providers. Wave is terrible. When we changed to them I was promised a rate of 49.99 that was not promotional but permanent for at least 3 years. Then when they installed and had to bury the cables they damaged our sprinkler system which required a repair of $244. Which I tried numerous phone calls and a letter to a corporate office. Always being told someone would call me. Over a year later and I still have not had them reimburse us. Now they increased the rate to $99.99.

David Somers

Aug 11, 2021

Wave was terrific to work with. To get their service we needed to have cable brought to the house from the pole and buried. Wave and their contractor did great job and now I have gigabit service at a house where previously I could only get low end DSL. Very nice. And the monthly cost is very reasonable compared with my 200Mbps Comcast service at our old house in West Seattle.

Dean Hayes

Mar 21, 2021

The hold times to get a live person range from 5 minutes to 1.5+ hours, usually towards the latter. They don't provide live status updates online so if you want to know if cable or internet is out in the area, you have to call and wait on hold. The people are nice and try their best. I have a significantly better experience with Comcast on my rental properties. I've had Wave for 15 years now at my home, and I wish I could switch to Comcast.

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Questions & Answers

Is there a LOCAL OFFICE phone#? in La Conner?

Dassy Shellenberger | Aug 16, 2021
Astound Broadband Powered by Wave | Aug 16, 2021

Our local offices do not have a phone number because they do not accept incoming calls. Any number that you may find would redirect your call to our call center. -Jason

What is the cost for calling on my land line to Japan

Heidi Epstein | Aug 17, 2019
Astound Broadband Powered by Wave | Aug 17, 2019

Japan – Landline $ 0.09 per min Japan – Mobile $ 0.23 per min https://residential.wavebroadband.com/support/international-calling-rates/?search=true&query=international

I have spent over 2 hours this morning waiting on the phone trying to get some answers about my account. Very frustrated at this point, says up to 20 min. wait times, 2 of my calls were each 50 mins. not sure what to do now.

Tami Nelson | Aug 17, 2019
Danny Jamison | Aug 17, 2019

Hi there I work on the commercial side for wave broadband and I sell the fiber services so I'm not sure I can help you but maybe I can point in the right direction and get you a hold of a alive person let me know

are you open saturday

Rick Giusti | Aug 17, 2019
Astound Broadband Powered by Wave | Aug 17, 2019

Our La Conner store is Monday – Friday: 9:00 a.m. to 6:00 p.m.

I haven’t had WiFi since yesterday, did wave update again?

Pamela Rikard | Aug 17, 2018
Bj | Aug 17, 2018

Don't think so

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