Address: 4519 SE Mile Hill Dr, Port Orchard, WA 98366, USA
Phone: +18669283123
Sunday: Closed
Monday: 9AM–6PM
Tuesday: 9AM–6PM
Wednesday: 9AM–6PM
Thursday: 9AM–6PM
Friday: 9AM–6PM
Saturday: 9AM–6PM
Jordan Lopez
I’ve been trying to get internet from them for over a month now and it’s always one thing after the other. Yesterday they were supposed to show up to run a cable from the street to my house and as usual no one showed up all day, two to three weeks ago, when this was supposed to get done,someone came to my house painted the lines on the ground where they were supposed to run the cable tru and left, he also marked the job as completed when all he did was paint 4 lines on my yard. They didn’t tell me the job was completed or tell me when they were coming back until I called a week ago and they told me I was good to schedule an installation. Technician came and told me what I already knew , there’s no cable tuning in to the house and they need to still do that, was supposed to come yesterday and again Monday to install the router inside , I’m tired of this and it’s so annoying that this is the only company in my area that offers “good” wifi. If you have an option please don’t get this.
Dottie Reynolds
I am so very dissapointed by this company. I was charged for a service that I did not request and when I realized that my account was going to be charged a horrific amount for these services I contacted Wave right away and was assured that they fixed my account and that those charges would not be applied. To my surprise my card WAS charged the horrific amount which in turn caused my bank to be in the negative and I wasn't able to pay other bills. After contacting the company again I was told I should be happy that they are now crediting my account for the over payment even though I asked for a REFUND! Furthermore, after eequesting to speak to a supervisor, she assured me that I would be getting a REFUND in my bank account within 5-7 business days. 3 weeks later I am STILL waiting for a refund which was never submitted even after contacting them 4 times! Needless to say I am canceling my service and will probably never see the refund! I am not speaking on behalf of this Wave location, just on the company.
Cynthia Leota
Ever since Wave became Astound, our internet drops SEVERAL times a day. I’ve called multiple times for customer support and they say everything is fine on their end and it must be the wiring in my house. They offer to come out to check but let me know there will be a charge. It’s very unfortunate that this is our only option in Port Orchard. Our internet has never been this bad.
Hiking With A Viking
Wave Broadband is by far the worse internet provider I have ever had. From the customer support berating and talking down to you, hanging up on you, as well as being down right confrontational with customers seeking the service they pay for. The internet is always going out for little to no reason, you do not recive anywhere the speed you pay for. Its an absolute shame they have a monopoly in my area. I can not wait for another company to service my area so I can switch. *update - had a technician out to fix the issues, everything was working for about 3 hours. Then all the same troubles started again. Also these automated responce "Brent" keeps leaving are even more proof of Waves lack of remorse for how deplorable their service truly is. Never any substance or real answer to anyones issues, just to copy and paste "positive" reviews." *update update* was supposed to have a technician come out today from 4pm-6pm no one showed up, called and they said "no one at residence" I have a ring system and have proof no one showed up. I was hungup on 3 times now by "supervisors" when I asked to speak with a person from my area. Disgusting services. I HATE WAVE
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I’ve been hearing music for the last 30 minutes waiting for someone to answer due to a billing problem as well. These people are terrible at answering the phone literally can’t get anyone unless calling about a new customer.
If it's wifi...on the bottom of the router or the back of the modem if it's a 2in1 should be the preset if they didn't set one up for u
Yes You can pay your cable bill there.
Our low income plans are special programs that customers must apply for specifically and these promotions for our low income customers do not apply to our regular services. If you signed up for our normal services from our website or over the phone, the low income promotions would not apply to your service. -Jason
Hello Dan. Please give us a call and we can check to see if we service your area. If we do service your area and your home is not listed in our system, the agent would be able to request a field check for your home. You can reach us 24 hours a day, 7 days a week at 866-928-3123. -Jason
Its better if you go in and talk to them because when you call you speak to someone in another state. I've had more help walking in and I was argued with on the phone. I hope that helps.
only Direct TV will work out there...
There are a few variables that can affect how much data is used during a month when streaming like the quality of movie you are streaming, how many devices are streaming, how many hours a day is something being streamed, and where you are streaming. I would suggest checking out the sites you stream from to see how much data they use per hour. Netflix, for example, uses about 1 GB per hour for SD, 3 GB per hour for HD, and up to 7 GB per hour for 4K for each device that is streaming. So if two devices are streaming in HD at that same time, you could use up to 6 GB per hour.
I would like a phone # for Pt Orchard , to see if they have a replacement mini box i would bring the old one in andreturned it, a d pick up working new one. And both of us would waste time with a appt. But no phone #? Am I wrong or right?
The pin and account number are on the statement. Customer service should also have that information.
There's a power outage
You should be able to reach our Technical Support 24/7 at 866.928.3123 if you can’t get through, choose changes and that will get you to a representative that can get you to the right place.
Throw it at the first wave truck you see
Chanel 777
∆ cables, too.
Call Wave customer support
FYI LINDA PRITZ. If you think that you have sent your question directly to WAVE it is not. The question goes to other Google Map users. You might get a good answer or not. For your type of question it is usually best to contact the company directly. Now if it is customers opinions you want this is the place to be.
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