Shadow Creek Apartments

Cherita McNeal

Initially I set up a walk-through appointment after driving 3 hours from where I was currently working. I arrived with my sister and was told to wait in the waiting area and we will be gotten to shortly. We waited 45mins. before my sister went up to the desk and asked how much longer the wait would be. Brittany told her at least another 20mins because she was not aware that I had an appointment. I had to get back on the road so I could not stay. My sister called and made a second appointment so I had to do a virtual walk through on the phone. That was the start of this whole bad experience. I gave one star because I have never lived at these apartments. The staff is very rude and sarcastic. Brittney and Joy to be exact. They are very unprofessional and have an attitude when you are just trying to secure a place to live. I was suppose to move into the apartments at the beginning of July. That didn't happen because of roadblocks that I didn't know about on my end. Once I tried to rectify them through email with Joy Thompson(Manager), she said she never received the email. After resending the email more than 7, times my Friend called Joy and that is when Joy realized she was getting the email but didn't know it. This was over the course of a month and a half. During that time, Joy assured me that she was holding an apartment for me and not letting anyone look at it. She said that I would be able to move in once the final paperwork came through. I emailed her on a Friday and she never got back to me. I had to call her nonstop everyday for a week to get a response. She said that she had over 100 emails and hadn't had time to read them. Once the paperwork came through I had to call the office everyday for 2 weeks to get in contact with Joy. Everyday I was told she was out of the office or in a meeting by Brittany. I left several messages for Joy to call me back but, she never did. I finally called 3 times in one day to finally get Joy. I was told that she received the final paperwork but, they did not have any apartments available for me. I wanted a 2 bedroom 1 bath. So she lied to me after hounding her for almost 2 months to get into these apartments. I will never recommend this place. I turned away a lot of other good apartments thinking that Shadow Creek was the best. I moved to Missouri in July thinking I was going to be in my apartment but now but, I just got the runaround. I am very disappointed.

Zachary Radcliff

These apartments were ok. The good things of these apartments were the office staff and maintenance workers, who will make sure you're taken care of. The negatives of living there was the super roaches. I looked at reviews of this complex before I moved there and was warned of the roaches but I saw for myself no matter how clean you keep your apartment or which extermination company they go through (3 or 4 since I was there), those roaches own the place, not you, they are there now before you and will be there when you leave, period. Three times since I was there, a few bums decided to go on a smash and grab in the parking lot on most of the cars. Besides the roaches and the bums breaking into cars, the apartments are nice, the area is quiet, the office staff is professional and reasonable.

Jordan Thomas

My AC has been broken since the day I moved in a little over a year ago... After I moved in and complained the first time, I was told that my apartment wasn't even scheduled to have Air conditioning installed until later on in the year (when I toured the apartments I was told that There would be internal heating/air conditioning.. I should've asked would MY apartment have air conditioning and heating prior to me moving in). When the AC was finally Installed it did not work, turning it on raised the temperature in the apartment and I complained again. THIS TIME I was told that "winter is coming," and that they wouldn't be fixing my AC until spring... so again I wait... after winter I remind them of the sarcastic promise they made and they send a guy out who just rips the whole unit apart and says it needs to be replaced. I regretted making this complaint because when he tore the unit apart he made it so that now, I've lost heating in my apartment as well! So as a guy who apparently doesn't learn his lesson, I complained about not having heat.. to which they reply that "due to budgeting we won't be able to buy the part needed for your unit for at least another month but don't worry, the weather is gonna be a lot cooler next week!" I have no idea why they keep quoting weather forecasts to me -_- In the middle of that awkward time of year in Missouri where the weather goes from extremely hot or extremely cold I went without AC or heating! You would think that they would offer me a fan or a heater to get me through those times but they didn't... I had to buy my own heater and fans. When they finally got the new part and notified me that my AC was fixed I was so excited to get home, only to find out that the heat works now but the cooling does not ( I waited an entire year to get back to square one). I complained again but this time the apartment complex hasn't even bothered to respond to me AT ALL and it's been over a month (I'm sure they feel it's ok to treat me this way because anyone else going through this would have left a long time ago). So now that summer is approaching fast, my other, other, other, other complaint about the unbearable situation has gone unanswered, I feel as though it's time for me to leave. I'm an extremely patient guy, but these people don't seem to care at all. The one good thing I'd say about this place is that apparently you can always depend on the managers here to give you a good weather forecast!

Jason Glascoe

It sucks that you can't leave anything less than one star; this place has roaches, it's always had roaches, and there's no getting rid of them. Last year, the pool closed irregularly, and was frequently closed because of chemicals. The laundry facilities do not work, one dryer doesn't dry, and one washer floods the basement. We're moving soon, finally, thank god. A few months ago, two young men were killed, and if you like to hear the sound of gunshots, leave your windows open in the evening. Like the other review said, the gas station up the way is terrible, one night when we were up there, a drunk guy exposed himself to my girlfriend. The model apartment looks nothing like the apartment you'll move into; when we moved in, there were roaches, damage to the carpets, walls, and bathroom fixtures. The ONLY thing I can say for this place, is that the new manager, Nicole, is very understanding, and will work with you when she can. The problem is not the office, it's the people who own the place; they don't seem to want to put in any money for repairs, but are more than happy to take yours. The rent is waaaaaaay disproportionate to what you're getting. Poor accommodation, in a high crime area, and amenities that malfunction constantly.