Address: 7220 Tacoma Mall Blvd, Tacoma, WA 98409, USA
Phone: +18005233641
Sunday: Closed
Monday: 10AM–5PM
Tuesday: 10AM–5PM
Wednesday: 10AM–5PM
Thursday: 10AM–5PM
Friday: 10AM–6PM
Saturday: 10AM–2PM
Jessica Riley
Never knew I could leave a bank feeling so frustrated. Aside from their ATMS that are always down and under construction, the drive up times are way too long, even if you’re the only one in the line. The last time I went here, I sat in the drive up for AT LEAST 20 minutes before somebody even acknowledged me, & the woman knew I was there because she was working with one other customer. The current hours also aren’t updated on the door, so if you show up at 9 because it says you can, you’ll be waiting in the cold for someone to come open the door. When they DID finally open the door, she rudely told me they open at 10 am. On top of this, employees at another location told me I could use their shared branching at the center street location. After driving there, they informed me they were not a shared branching location. Nothing but headaches from this bank
Toby Bartley
What kind of bank doesn't have an ATM? Used to have 2 in drive thru, now they have none. None in the bank as well.
Splash 253
This is the worst bank ever. I went and they asked for my social, birth certificate and mail with address on it. I gave them all that and the mail I gave them was from the IRS. And after going home and grabbing All of that they ask for a paystub which I don’t have. The IRS paper should be enough but obviously not. I also brought mail from the STATE. What more do they need. Never recommend to anyone who wants to go through this.
Sound Films
We bank here for our small business. We like them, but their phone system is terrible and the wait times in their drive-thru lines are insane. They don't allow you to call a branch directly, which means that even if you have a quick yes or no question (like if a specific person is working or if an ATM is fixed yet) your call gets routed to their corporate phone tree and you're stuck on hold for a loooong time; there hasn't been a single time, including pre-covid, when they're not "experiencing a high call volume." I have no idea what they're reasoning behind this system is. Very frustrating. Update: After reading my review they called me and provided me with a phone number I can use to reach someone directly. I appreciate this personal touch, but it still doesn't fix the underlying issues.
Thanks! Your review is awaiting moderation.
Hi Josue, we have received your review but are happy to answer what we believe your question is here as well. When members get an auto loan with us we require proof of full coverage insurance with comprehensive and collision deductibles of $1,000 or less. Once we are notified that proof of insurance has not been supplied, we attempt to reach them multiple times through letters and emails before placing mandatory insurance. This insurance is placed as a last resort when there has been no response and is there as a safeguard to protect our membership as a whole. We are happy to remove this insurance as soon as members provide proof of adequate insurance. Please give us a call at 1-800-523-3641.
Yes
Hi Chely! Our checking and savings accounts are offered to our members with no monthly fee. We do have a one time membership fee, which is currently $5, to join our co-operative.
Appointment
You can call the company you are paying ro verify your bill pay payee updated correctly
Hi Levi! To see if you qualify for membership and what we require to open an account, visit https://bit.ly/2DroOLP . If you have any more additional questions about joining or the benefits of becoming a member, please visit us at harborstone.com or call us at 1-800-523-3641 or (253) 584-2260.
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.