Harborstone Credit Union

Jeremy Stewart

Yesterday a Home Depot security chased a thief to this Harbor Stone credit union and the Credit Union employees called authorities to report that the Home Depots officer was harassing the thief. How are they treating your money and protecting thiefs?

Mark Klingler

Everybody was super friendly here. Free coffee, cookies, and candy! The interest rate for our auto loan was killer!

Robert Steck

I come into the branch on 5th Ave in downtown Seattle once a month to do share branching and the staff has always been great until today. The lady was very rude and told me I can't do shared branching. I explained I've done this before. She continue to run around in circles trying to explain why. I asked when the policy changed and she refused to answer the question. I am fine with policies changing, but not fine with being treated poorly.

Stephanie Hagel

Good luck getting any customer service at this branch. It takes months to get a debit card...after 3 or more requests. I think there is 1 teller that asks how I want my cash back. Generally I receive 50's and 100's without being asked. I went in last week to add an account and I stood at the front desk for over 5 minutes, unacknowledged, while the lady sat there on the phone discussing a car loan. A small family walked in behind me and went unacknowledged as well. These may seem like small things, but I don't feel like the people in this branch care about their customers. The attitude I receive is arrogant and unreachable. No personal interaction. No smiling or joking. Very cold atmosphere. There are 2 people there who have been helpful and friendly: Donna and another gal who helped me open my checking account. In fact I stayed because of her. But she was so overwhelmed by the sudden flux of people at the door she forgot to order my debit card. There were 2 tellers by the drive up, the gal up front on the phone and the gal in accounts. The tellers ignored everyone too. I don't know who is running this place but they don't know dink about customer service. I'm leaving this Credit Union with my next check. I'm done.