United States Postal Service

Ben Compton

MOST staff are friendly, genuine and helpful. The gentleman who supervises this post office, however, is quite rude unprofessional & condescending. Seems to dislike his fellow workers and customers alike. Why is he even employed here?

VENNILA DASS

This post office is small usually not too crowded and good customer service.

Brigitte Otto

Terrible service. The package to my daughter never made it to her despite the correct address on it. The gift certificates for her kids were stolen out of the package. The package was supposed to have been returned to me - sender - per tracking info. Package never made it to me. I finally went to my local post office in Temecula.(way after Christmas) It was found in the ‘dead’ file. No address, no name, nothing on the box they put MY box in. My box had been opened, stuff stolen out of it, and then they blamed it on me that I had an insufficient address on it. I showed the local supervisor here in Murrieta the address, just to prove that the correct address was on my package. When I talked to Chris, the supervisor at Wauna, he hung up on me. His Customer service is terrible. I did everything right, and I had to track my own package down. It took me until today, March 1, 2021, to get my money back (not for the stolen gift cards though), only because Gwen at the Wauna office was kind enough to give me the correct information. Chris’s attitude towards me was rude and unacceptable. He should be written up for treating a customer - who did everything right - in such a derogatory way. Shame on him. Fire him! My entire deal was handled poorly, and... somewhere in there is a thief!! And nobody wants to take responsibility. Disgusting!

Erin Wofford

This post office has huge potential if they had employees that liked their jobs and listened to their customers. Just spent an hour on the phone trying to track down a package. Called the post office first thing this morning. Women I spoke to wouldn't let me get a word in to explain what was going on. I had to call fedex, open a trace through fed ex and spend 45 min on the phone with them to find out it HAD been delivered to the post office. I called the post office back and the second lady I spoke with tried to do the same thing to me and push me off the phone saying I needed to call fedex. I had to get rude to get her to listen. This isn't my first problem with them either. Just a few months ago they GAVE my package to another customer who took it home, opened it and then luckily they returned it the next day. The post office taped my box closed and lied to my face about what had happened saying it had been miss placed in the back. So insulting. I have lived in small towns and used small town post offices my entire adult life but this one takes the cake for the rudest and most incompetent.