Hotel Indigo Pittsburgh University-Oakland, an IHG Hotel

David Duez

Great location. Very quiet. Loved how close access to the Parkway 376 East, and also the three rivers heritage trail. I ran that trail several times, it's amazing. Good shops and restaurants across the Hot Metal Bridge on the south side. But the service at this hotel was terrible. No room service available at all. If you needed anything you had to go to the front desk to get it. Room cleaned? Not without 24 hour notice. And often the front desk would report they couldn't do anything because, "they were understaffed and the only staff in the building" yet it was early evening. Strange. No continental breakfast, although it stated that on the website. If you wanted breakfast it was $16 a person for a buffet. I only ever saw one customer in there. For good reason. I rarely give bad reviews, but this was not a fun stay overall and I would never recommend this hotel to anyone. Parking was $20 extra per night. And you had to pay that, there's no place else to park at all. The staff just wasn't interested in even attempting to be polite. I know things are bad in a post COVID economy and there are help wanted signs everywhere in Pittsburgh, but a smile is free and easy. Disappointed.

macaronage

The hotel staff were incredibly gracious and kind, and helped turn a stressful experience into an unexpectedly pleasant one. It was fun getting to hang out in the middle of South Side and walk to cool local places like Big Dog Coffee, but the hotel's in a good place where you can still get to Oakland on foot in a pinch too. The restaurant is also great-- the chicken parm is highly recommended for a reason-- and the kitchen staff works hard to innovate and bring new dishes to the guests. Even when things are busy or don't go as planned, they maintain their professionalism and are super kind.

Bette Kielbasa-Quast

The room was wonderful - very spacious. Had great views of the south side. Every staff member we met was personable and friendly. They were always willing to assist. Love the decor and tribute to the steel mills. Very pet friendly - Lily felt right at home.

Judy

We are never disappointed at this hotel. Three of us stayed in a room with 2 queen beds. The sitting area allowed us to get up early and not disturb our daughter. We love the proximity to the running path and go for a run each morning before we continue our journey. The parking lot was very convenient for us because we were pulling a UHaul and parking was easy. The hotel is clean and modern. Some of the rooms have great city views and the roof top deck is cool