Surestay Hotel By Best Western Phoenix Airport

Carolyn Keefe

Mike at the front desk was very helpful when I checked in and out the next day. I gave my visit 5 stars because they provided a clean, pleasant environment prior to my early flight out the next morning with no hassles and kind service. I have been between homes for the last several weeks and I'm tired of traveling and Mike treated me like a dearly loved family member and it was so nice, Thank you for the great service! I gave Location: 4 stars because I hadn't realized the hotel was on the other side of the airport from my son's home in Tempe, AZ. His house is only a few minutes from the airport, yet since I was taking an early flight out, I chose to stay at a hotel with a shuttle to the airport. It took at least 20-30 minutes for my son to drive me to the hotel from his house. Only con with my stay: the shuttle is hourly (I thought it would be 1/2 hour runs to the airport) or as needed.

Claire Pena

I was so incredibly concerned after reading all the other reviews. I was almost in tears thinking that this would be a horrible place. HOWEVER it’s FAR from the truth!! I truly think that some of the other reviews are exaggerated. Yea it’s not in an upscale neighborhood but it’s not a bad neighborhood. It’s a typical urban neighborhood where there are warehouses and auto dealers. The local Circle K did have a pan handler, but so what?! He was harmless and the people who worked there are super friendly! The hotel itself is a rose! They have taken care to ensure that guests are safe and have the best comfort. The beds are wonderful with soft pillows. The TV is excellent! There is a refrigerator and microwave. Breakfast was wonderful!! The pool was clean and very fun! I remember staying here about 6 years ago. They have done lots of improvements with a nice central area of cactus landscaping. You are completely safe to park your car as the parking is right in front of your room and away from the street. The staff is 5 Star All The Way!! Holy Cow! Everyone from housekeeping to front desk are super friendly and honestly work so hard to help their patrons! I expect nothing less from our friendly AZ residents, but it’s always a welcome 🙏🏻. The breakfast has toast, muffins, cereal, coffee, juice, fruit, and oatmeal. It’s great to fill you up! I also wamt to mention that this place is pet friendly- so you don’t have to leave your paw-kids at home! The ax blows cold so they are comfortable in the rooms. There was no damage in our room and the room was very clean! I would definitely stay here again! You can’t beat the price and the accommodations are great for the price! A nice gem by the airport.

Michele Janke

Much better than I expected when I drove up. The rooms were very decent. The service was very accommodating. The area and the outside of the hotel gave me pause but we stayed anyway and had no issues. The parking lot was well lit and safe.

Verified Hotel Guest

Positive: I got a room with a jetted tub. Everything on the tub worked perfectly. I was shocked to see there was no complimentary bubble bath or something. The area was quiet. There was a family dollar within walking distance. The staff was kind and patient. Negative: I was shocked to see there was no complimentary bubble bath or something.