SERVPRO of East Bellevue

Kyle Bynum

We had a leak in our crawl space and after getting the leak stopped, we needed help to mitigate the damage. After a few unsucessful attempts to find someone, Servpro came the same day, and got to work shortly after. Lots of drying and cleaning up the crawl space was needed. Oscar Guerrero was our main daily contact in our house and leading his crew doing the work. What is a painful situation for us as homeowners was made much easier by Oscar. Kept us well informed, always reached out to let us know when to expect them here etc. Got a tough ling job done well, coordinating with his project manager Melissa, who was also available by phone when needed. Took some time, as it does, and aside from the unfortunate need, they got us through it all, trying for each possible solution, and on to next if more needed. Could not be happier with Oscar as our daily Servpro rep here in person and doing yeomans work to get us to the point to where we can start putting the house back together. Very friendly, hardworking and accomodating our worries and questions. Thanks again! Shout out to all who helped a bit or a ton, if I forget a name, I apologize, but...Matt and Paige for initial inspection, Pedro, Noe helping many days in all capacities, Marcus, George helped with Packout, Jordan popped in one day....and of course Melissa for coordinating it all and being in touch with those here doing the work when she was not on site, or on panicked calls from us. Biggest thanks to our daily in house lead doing all the dirty work...Oscar G. Muchas Gracias!! Appreciate you all Servpro! We have a dry, clean crawlspace and subfloor and on our way to putting it all back together. Traumatic for sure, you lightened the burden and worries!! Thanks so much!! Kyle & Deb

Timothy Jones

Matt, Melissa, Andy and the entire Servpro team were spectacular, very knowledgeable and creative. We had water damage caused by a dishwasher that had been leaking for months. The Servpro team removed he dishwasher, assessed the damage, developed a remediation plan, and provided regular touch points along the way. Matt, the PM, was available via call and text, and was responsive even on his day off. They checked for mold and didn’t need to pull out all of the cabinets to assess the extent of the water damage. Excellent service and a wonderful customer experience overall. I highly recommend!

Jolene Reece

ServPro responded to our emergency call right away and even made it to our building before I did. They acted swiftly and communicated the service they were going to provide immediately. I made it very clear that they needed to provide specific service details for approval before any work completed and they did so professionally while answering all my questions and addressing my concerns. They have had their daily tech and project manager communicate updates to me daily and have worn their PPE when at my building. Project Manager has been understanding of our needs and is doing their best to minimize damage and costs. Honest, Reliable and professional service. Thank you team for all you do!

Henrietta Armfield

I recently made a local house move and used this Servpro. The whole process was expertly handled by a great team and went very smoothly, quickly and with no damage to my furniture. There was no long wait to get on a mover’s list and the cost was very fair.