Embassy Suites by Hilton Tucson Paloma Village

Shelley Johnsen

This hotel is certainly top notch in customer service. Ann at the front desk, the lady who services the breakfast and the female bartender in the evening were exceptional. Everyone greeted us no matter who they were or what they were doing. The pool is large, the outdoor sitting area is fantastic and the view is incredible. The suites are very adequate and clean. They do allow pets. The only bad experience we had was that a room a few doors down had 2 large dogs that howled all day while their owners were out of the room. The restaurant has good food, large portions. The free breakfast buffet has a huge selection. We would stay again if in the area.

Mary Solomon

Service was outstanding! Everyone in the hotel was professional, courteous and very accommodating. Breakfast was also wonderful. However, there was a sewer smell in the hallway leading to our suite. It was pretty bad. Once in the suite, no smell was detected.

Gina Schrock

I walk with a cane, I called to see if my room had a walk in shower and if I could be close to the entrance or a elevator spoke with Allison who double checked on the shower and delivered everything was perfect had a great view of the pool and mountains, room immaculate! Breakfast was great many choices and healthy ones too! Service was great for breakfast I will definitely be back for we visit family who lives here and everything was great!

Martha N

GREAT complimentary breakfast. I would request a room facing the Catalina foothills. The hot tub was great, due to the time we went the pool was a bit chilly. I’m not giving this location the full 5 stars because the staff wasn’t welcoming. I also should have asked for an immediate room change as we were placed by a noisy part of the hotel. The pool was cold but not freezing! Overall it was a good location and I would stay again.