Molina Healthcare of Washington

Lindee Lorig

Unfortunately a very bad experience as far as health insurance goes. The customer service is horrible—they always blame someone else and transfer you so that you don’t get answers. It’s taken 2 months to get my newborn added and they discontinued coverage for my husband and other son in the process even though we never requested that? And got issued a bunch of termination fees for something we never requested to be done. They also had issues early on last year and I overpaid my deductible so they said they’d issue a refund check and that has not happened. Every time I call, they just transfer me multiple times and the call “drops” every time. Save yourself a headache and pick a different plan. It’s never been this complicated with any other company that we have used. UPDATE: while my son was finally added, we were issued actual thousands of dollars of fines for terminating and reinstating our coverage of my husband and sons plans...who again we never asked to have removed in the first place. Still don’t recommend. This is an ongoing nightmare and extremely time consuming to deal with.

Jake Forrester

The sign up process is a nightmare. I haven't even used the insurance yet and I hate their system. First they email you to let you know they're mailing you something, then an hour later they call you and tell you to ignore the mail and email. If you're signing up outside of the normal period, they request proof of qualifying event documentation but don't tell you what that proof threshold is until after you send it in. Then they say coverage will start after you pay your first bill, and that you should use their online portal to make the payment. The online portal says you need a number on your Molina ID card in order to sign up. In order to get the Molina ID card though, you need to pay them. So they've started you off in an infinite loop of failure wherein you must have an account to make an account. If you ignore all their email requests to pay them, eventually they will send you a bill in the mail with the option to pay via check (but they still encourage you to pay online). Once you do that, you should meet the requirements to receive an ID card. They claim it will take up to 10 days after payment to get the ID card in the mail. So far I've been waiting 11 days since their acknowledgement of receipt of payment, and no ID yet, but they did send me a new bill today three days after it was due. So now I'm in my second month of coverage, still haven no proof of insurance, still have no way to view my bills or coverage, still don't have access to the online portal, and I'm graced with a past-due bill. I can't imagine a system more mismanaged than this. If they weren't in the healthcare business, this company would have floundered long ago.

Tommy Lim

Joke of a company that runs health insurance. Willfully ignore parts of prior authorization requests to deny medication, even though if it's the only approved drug for your condition! Customer service does not help at all -- have to go through appeals that takes up to 30-days to get a response (and another week to get the decision in the mail). They couldn't even find my case linked to my account for the first 10 minutes of the call. Avoid using Molina if possible -- it's the worst insurance company I've ever had the displeasure of using. Good luck trying to find a decent provider that accepts this junk too.

Ted Lee

I'm done. 1) I've spent 2 hours on the phone with 5 different agents--in order to figure out how to pay them. I was disconnected twice and am at square one. Their website won't allow me to register. If it's this challenging to give them money, I don't want to know how hard it is to file a claim. 2) Service representatives gave me contradictory answers about my membership coverage, which would mean the difference between a $750 bill vs an unlimited medical bill. This also took several calls. Run far, far away --- In response to Molina: While I appreciate your reaching out, it's a little too little, a little too late. The fifth agent I spoke with was a supervisor, and this call was disconnected. I had no patience to wait another hour on the phone and canceled my service immediately. I encourage you to explore your high proportion of 1 star reviews as a sign that your company's customer service needs an overhaul.